Delivery & Returns
COVID-19 DELIVERY UPDATE
We use Royal Mail as our courier service and we will continue to ship as long as they're still operating. See their specific advice below:
Deliveries may take slightly longer to fulfil during the current situation whilst we maintain the safety of our employees. If you have any further enquiries, please don't hesitate to contact us using the form below.
Free 1st Class UK Delivery when you spend over £35. Standard delivery on all other products which will be calculated at checkout.
All orders are shipped within 3-5 working days and are all sent 1st class. As our items are handmade, delivery can sometimes take a little longer during busier periods, but should this be the case we will be sure to let you know. If you haven't received your delivery after 7 days, please contact us using this form.
Rest of the World Deliveries
We cannot give exact times for these unfortunately. We send all items via Royal Mail who advise that European orders usually arrive within 7 working days & Rest of the World within 10 working days but these are estimates & can sometimes take longer so please bear this in mind when ordering.
All of our items are handmade to order & we aim to get your order sent within 10 working days. Please appreciate that during busier periods this can sometimes take a little bit longer however, if this is the case we will let you know!
Returns and Exchanges
We are happy to accept returns and offer a refund or exchanges.
Please contact us within 14 days of delivery with details of why your product was not satisfactory and ship items back within 30 days of delivery.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.